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Frequently Asked Questions

Where is the resort located?

Hideaway at Royalton Riviera Cancun is located on Carretera Federal 307 | Cancun-Playa del Carmen Km 332, Puerto Morelos, Mexico. 


Transfer Information

NEXUS TOURS - Airport Transfers 

Nexus Tours airport transfers provide air conditioned comfortable coaches or minivans that will be waiting to take you to your destination. You can choose from shared (economical) or private transfer depending on your travel needs. 


A coach or minivan shared with other passengers.
This is an economical option for those who don't mind sharing the journey with fellow travelers. This works like a shuttle service where people departing or arriving at the same time and travelling on the same route share the transport. Please note that in order to be able to offer this service at its low price, a 2 person minimum fare applies.


A coach or minivan exclusively for your party.
This is a great option for larger families or those who prefer to get going as soon as possible. A coach or minivan, exclusively for your party will be ready on your arrival. As soon as you are on board, it’s straight off to your destination. 


Check In / Check Out Times

Check-In 3:00 PM 
Check-out 12:00 Noon

*Late check outs are done only based on availability and comes at an additional cost.

Group Rate Discounts

For information on Groups, please visit our website and complete the form. A representative from our Groups Department will contact you shortly. Alternatively you may call our Groups Department at

Restaurant Information

Gourmet Marché:
Discover the freshest local ingredients and enjoy a wide selection local and international flavors, also offering fresh fruit juices, a special kids buffet area and healthy options.


Your authentic Tex-Mex experience awaits! This fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas, fresh grilled seafood and delectable hickory smoked meats.

Hunter Steakhouse:
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.

Zen Japanese Cuisine:
Impressive design sets the mood for an authentic teppanyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.

Grazie Italian Trattoria:
Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place for families to enjoy well-known Italian comfort food.

SCORE Sports Bar and Lounge:
In a casual atmosphere savour an ever-evolving menu of grilled specialties for a comfortable and familiar meal.

Taj Indian Cuisine:
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting.

Agave Mexican Cuisine: 
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favourite dishes. This restaurant offers gluten-free selections.

The Beach Club Grill:
This restaurant serves up Caribbean style authentic just steps from the sand with a panoramic view of the ocean.

Caffe Lounge & Scoops Gelato:
Delight in a selection of baked breads, pastries, cakes, ice cream, cappuccino and espresso.
Choose from a wide variety of parlour favourites, to refresh yourself from your time in the sun.

C/X Culinary Experience ($): 
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.



Dorado Seafood Grill:
Watch the sun rise over the ocean in the morning or relax in the cool evening ambiance of this elevated beachfront restaurant. For the exclusive use of Hideaway guests, a menu of the freshest selections are available during any meal of the day. Specialties are fresh smoothies, light ceviche and garden salads along with grilled seafood.

*** For more information, please click here

Wedding Information

For more details on weddings, please visit our page:  


Room Locations / Online Room Selections

To use the Online Room Selector, please follow this simple steps:
1. Enter the ORS with the info you gave at the moment of your reservation.
2. Explore the map and select your desired location.
3. Reserve the room number desired for your stay.


Locating Guests Inside The Hotel

Discover the convenience of free Wi-Fi throughout the entire resort for all your device; share your vacation experience with your friends on social media, keep up with your favourite series and stay connected to loved ones back home with free unlimited calling to North American and most of Europe.

Leisure Programming

Royalton Fit:
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation! Royal Spa – Everyone deserves to relax on their vacation, our spa will take care of you. We offer services such as manicure, facial and several types of massages for every need.

The Royal Spa ($): 
Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honoured healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.

Pre-Book Sun Loungers

Reserving of sun loungers” out of common courtesy to other guests this practice is not permitted in the Resort.

Kids Policy

The Hideaway at Royalton Riviera Cancun is an ADULTS-ONLY  All-In luxury Resort.

Job Opportunities

Do you want to be a part of the Royalton family? Please contact our Human Resource Department at