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Frequently Asked Questions

Where is the resort located?

Royalton Riviera Cancun is located on Carretera Federal 307 | Cancun-Playa del Carmen Km 332, Puerto Morelos, Mexico. 


Transfer Information

NEXUS TOURS - Airport Transfers 

Nexus Tours airport transfers provide air conditioned comfortable coaches or minivans that will be waiting to take you to your destination. You can choose from shared (economical) or private transfer depending on your travel needs. 


A coach or minivan shared with other passengers.
This is an economical option for those who don't mind sharing the journey with fellow travelers. This works like a shuttle service where people departing or arriving at the same time and travelling on the same route share the transport. Please note that in order to be able to offer this service at its low price, a 2 person minimum fare applies.


A coach or minivan exclusively for your party.
This is a great option for larger families or those who prefer to get going as soon as possible. A coach or minivan, exclusively for your party will be ready on your arrival. As soon as you are on board, it’s straight off to your destination. 


Check In / Check Out Times

Check-In 3:00 PM 
Check-out 12:00 Noon

*Late check outs are done only based on availability and comes at an additional cost.

Group Rates Discounts

For information on Groups, please visit our website and complete the form. A representative from our Groups Department will contact you shortly. Alternatively you may call our Groups Department at

Restaurant Information

Gourmet Marché: 
Discover the freshest local ingredients and enjoy a wide selection local and international flavors, also offering fresh fruit juices, a special kids buffet area and healthy options. 

Your authentic Tex-Mex experience awaits! This fusion restaurant provides the perfect setting to enjoy authentic favorites like sizzling fajitas, fresh grilled seafood and delectable hickory smoked meats.

Hunter Steakhouse: 
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.

Zen Japanese Cuisine: 
Impressive design sets the mood for an authentic teppanyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.

Grazie Italian Trattoria:  
Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place for families to enjoy well-known Italian comfort food.

SCORE Sports Bar and Lounge: 
In a casual atmosphere savor an ever-evolving menu of grilled specialties for a comfortable and familiar meal.

Taj Indian Cuisine 
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting.

Agave Mexican cuisine:  
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. 

The Beach Club Grill:  
This restaurant serves up Caribbean style authentic just steps from the sand with a panoramic view of the ocean.

*** For more information, please click here

Wedding Information

For more details on weddings, please visit our page:  


Room Location / Online Room Selection

To use the Online Room Selector, please follow this simple steps: 

1. Enter the ORS with the info you gave at the moment of your reservation. 
2. Explore the map and select your desired location. 
3. Reserve the room number desired for your stay. 


Locating Guests Inside The Hotel

Discover the convenience of free Wi-Fi throughout the entire resort for all your device; share your vacation experience with your friends on social media, keep up with your favorite series and stay connected to loved ones back home with free unlimited calling to North American and most of Europe.

Leisure Programming

Royalton Fit:  
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation!

The Royal Spa ($):  
Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honored healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.

Kids Club:
Escape to the shores of the Cancun Riviera and create family vacation memories that will last forever.  With age-appropriate activities, a stay at Royalton Luxury Resorts provides supervised vacation means more fun for everyone in your family. 

Teens Club: 
The perfect haven for 13 to 17-year-olds, Hangout Teens Lounge at Royalton features non-stop activities and games with PlayStation lounges and All-in Connectivity™ featuring free high-speed Wi Fi to keep the family connected. For the adventure-seeking vacationers among us, Royalton Riviera Cancun offers a variety of non-motorized sports like snorkeling and kayaking. A tried-and-tested favorite include the introductory scuba diving lessons in the pool!

Pre-Book Sun Loungers

Providing quality service and the best amenities for our valued guests are our main priority. Our amenities include providing the adequate amount of sun loungers for the comfort of all of our guests, hence there won’t be any need to pre-book as there is a lot for everyone.

Kids Policy

At Royalton Riviera Cancun we have incredible spaces for kids like the splash park, teen’s club and the kid’s clubhouse and we have special areas just for adults like the C/X and Hideaway.

Job Opportunities

Do you want to be a part of the Royalton family? Please contact our Human Resource Department at